How Our Service Works
Simple, reliable transportation when you need it most
Our Simple Process
Getting the medical transportation you need is just a few simple steps away
Book Your Ride
Schedule your transport online or by phone. Tell us where you're going, when you need to be there, and any special requirements.
Confirmation
Receive a confirmation with all ride details. Our team will verify your appointment and special needs requirements.
Safe Transport
Our professional driver arrives at your pickup location. Enjoy a comfortable, safe journey to your destination.
Additional Services
We offer more than just transportation
Door-to-Door Service
Assistance from your door to the vehicle and into your destination
Advanced Booking
Schedule rides up to 30 days in advance
Recurring Rides
Set up regular transports for ongoing appointments
Caregiver Notifications
Keep family members updated on ride status
Frequently Asked Questions
Everything you need to know about our medical transport services
How far in advance should I book?
We recommend booking at least 24-48 hours in advance to ensure availability. For regular appointments, you can schedule up to 30 days ahead.
Is Unity Care covered by insurance?
Many insurance plans cover non-emergency medical transportation. We accept Medicare, Medicaid, and most major insurance providers. Our staff can help verify your coverage before booking.
What types of vehicles are available?
We offer standard transportation vans, wheelchair accessible vehicles, and non-emergency ambulances. Each is equipped with appropriate safety features and medical equipment as needed.
Can a caregiver accompany me?
Yes, one escort or caregiver can accompany you at no additional cost, space permitting. Please inform us when booking so we can make appropriate arrangements.